Santander UK Plc
Financial Ombudsman decision DRN2022794 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain that Santander UK Plc didn’t return the original deeds to their house at the end of their mortgage because it had lost them.Mortgage administration
Santander told them the deeds had been lost.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2022794.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.