National Westminster Bank Plc

Financial Ombudsman decision DRN2022285 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

NatWest does not dispute that it overcharged Mr D for the cash deposits made through the BQD during the relevant period.Charges and fees

Mr D also complained that NatWest’s failure to remove its charge over his life policy meant that he could not cancel it.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2022285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.