Nationwide Building Society

Financial Ombudsman decision DRN2016566 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Nationwide was responsible for an unacceptable delay in progressing Mr and Mrs M’s application.Mortgage administration

Nationwide accepts it delayed making its decision and gave Mr and Mrs M incorrect information about how it would treat Mr M’s income.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2016566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.