Santander UK Plc
Financial Ombudsman decision DRN2014604 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains Santander UK Plc wouldn’t allow him to port his mortgage to a new property.Mortgage administration
He didn’t believe that Santander had treated him as a vulnerable consumer and did not have the correct policies in place to support him.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2014604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.