National Westminster Bank Plc

Financial Ombudsman decision DRN2010790 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

NatWest has also refunded fees applied to the account as a result of the withdrawal of additional creditCharges and fees

NatWest has acknowledged it provided poor customer service to H in that it did not tell it that the extension of credit would only be for ten daysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2010790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.