Nationwide Building Society

Financial Ombudsman decision DRN2007719 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

The building society has apologised for this and offered compensation of £20 and cancelled charges of £125 as a gesture of good will.Charges and fees

She says the adverse entry it has put on her credit file is unfair.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2007719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.