HSBC Bank plc

Financial Ombudsman decision DRN1999239 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

he complains that the critical illness cover arranged for him to cover the mortgage was unsuitable because it was for a higher amount than HSBC Bank Plc lent him.Product mis-sold

HSBC realised it couldn’t lend Mr V the full amount because of the loan to value on the property. But it didn’t tell Mr V this immediately.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1999239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.