NRAM Limited

Financial Ombudsman decision DRN1997127 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr F complains that NRAM plc has treated him unfairly in the management of his mortgage account.Mortgage administration

I could see why NRAM’s actions would’ve been very upsetting for Mr F. He was under considerable financial pressure, and the prospect of paying additional bank charges or his wife and children losing their home placed him in a dilemma. He had also experienced considerable inconvenience in bringing his complaint against NRAM.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1997127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.