Bank of Scotland Plc

Financial Ombudsman decision DRN1996579 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

although Mr L has maintained payments to his mortgage account, BoS has taken collection action. Mr L says the bank has harassed him.Treatment in financial difficulty

he is unhappy that he is being charged a higher interest rate on his mortgage than the 3.99% he believes he was offeredInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1996579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.