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National Westminster Bank Plc
Financial Ombudsman decision DRN1994208 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs K believed she'd been the victim of a scam as the binary options brokerage was actually unlicensed. She complained to NatWest that it should return the money under Section 75 of Consumer Credit act 1974 (Section 75) and under the chargeback scheme.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1994208.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.