Santander UK Plc
Financial Ombudsman decision DRN1993330 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs P complain that Santander UK Plc gave them incorrect information about the Early Repayment Charge (ERC) due on their mortgage if they changed products.Mortgage administration
Santander has accepted some errors in its communication about the ERC and the reasons it gave for a change on policy of capitalisation. I understand it’s offered them a total of £100 for the inconvenience caused by those errors.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1993330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.