Barclays Bank Plc
Financial Ombudsman decision DRN1993236 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
registered adverse information on her credit fileCredit file reporting
Barclays’ customer service had been poor given the amount of time it took to contact her about her debtService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1993236.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.