Barclays Bank UK PLC

Financial Ombudsman decision DRN1992098 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Mortgage administration

In the Ombudsman’s words

Mrs E complains that Barclays Bank UK PLC delayed a payment from her current account to her children’s savings account.Payment delayed or failed

She additionally complains that the bank continued taking mortgage payments after that had been repaid.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1992098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.