National Westminster Bank Plc

Financial Ombudsman decision DRN1991448 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Mrs R says she attended a branch of the bank and asked that the account be frozenFunds blocked or frozen

Mrs R also learned at this time that her online access to the account was frozen.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1991448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.