Santander UK Plc
Financial Ombudsman decision DRN1988347 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr and Mrs J complain Santander UK Plc’s advice to fix the interest rate on their mortgage was unsuitable.Product mis-sold
They also complain that Santander refused to extend the term of one of their mortgage sub-accounts, in order to align the term with the rest of the mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1988347.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.