Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1980659 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
incorrect information by Lloyds TSB Bank Plc about how much his monthly mortgage payments would increase following a six month payment breakMortgage administration
The bank has acknowledged that Mr M was given incorrect informationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1980659.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.