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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1977881 Upheld
Upheldoutcome, as published by the Ombudsman
£8,429redress stated in the decision
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Tesco arranged for an independent report to be carried out. This report confirmed the works were not satisfactory.Card dispute or chargeback
They credited £200 to his account because of the delay in managing his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1977881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.