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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN1969643 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss B complains that Northern Rock (Asset Management) plc (trading as NRAM) did not respond fairly and sympathetically when it became aware of her financial difficulties.Treatment in financial difficulty

I am satisfied that NRAM has at times failed to provide a good service to Miss B and has not always been clear about the information it requires.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1969643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.