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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN1967788 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
treated them unfairly in its handling of their mortgage arrearsTreatment in financial difficulty
Kensington had offered to refund fees of £125Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1967788.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.