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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN1960189 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

I would remind it of its ongoing obligation to treat Mrs N fairly while she is experiencing financial difficulties.Support for vulnerable customers

Mrs N complains that Northern Rock (Asset Management) plc (trading as NRAM) did not provide her with assistance during a very difficult time when her husband was very ill and subsequently passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1960189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.