Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1950928 Not upheld

Not upheldoutcome, as published by the Ombudsman

£133,900redress stated in the decision

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs B complain Bank of Ireland (UK) Plc provided them with incorrect information when they were seeking to redeem their mortgage.Mortgage administration

They are also unhappy with the way her complaint was handled by the bank.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1950928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.