Nationwide Building Society

Financial Ombudsman decision DRN1950136 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M complains that Nationwide Building Society debited a transaction he says he didn’t authorise.Unauthorised transaction

Mr M says that Nationwide shouldn’t have taken the payment and he says that they were wrong not to answer his email disputing the recharge before doing so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1950136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.