Barclays Bank Plc
Financial Ombudsman decision DRN1948568 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A complains that Barclays Bank Plc refuses to remove the default it has registered on his account.Credit file reporting
Barclays took too long to respond to his complaint and did not handle the account closing and the default registration process correctly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1948568.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.