Capital One (Europe) plc

Financial Ombudsman decision DRN1941755 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mrs L complains that Capital One (Europe) plc wrongly increased her credit limit several times, which exacerbated her financial difficultiesIrresponsible lending

I will just require it to refund all of the interest and charges on the account since 30 March 2010.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1941755.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.