Barclays Bank Plc
Financial Ombudsman decision DRN1929201 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
Barclays failed to notice the amount was outstanding following the end of the mortgage until 2012 when it issued arrears letters.Treatment in financial difficulty
Barclays rejected the complaint about mis-selling as it pointed out that the mortgage had originally been sold by an IFA who should have explained how the reserve would operate.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1929201.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.