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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN1928587 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
refund of £84 in chargesCharges and fees
remove any adverse information from his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1928587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.