National Westminster Bank Plc

Financial Ombudsman decision DRN1922640 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

NatWest said this payment was subject to a security check as it was concerned the transfer may not have been genuine. And Ms F’s online banking facility was suspended until NatWest could confirm with her that the payment was genuine.Funds blocked or frozen

She is also unhappy that she encountered difficulties in escalating her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1922640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.