Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1922425 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

I agree that the credit file of Miss B and Mr N should be cleared from any detrimental information linked to the incorrect recalling of benefit payments by DWPCredit file reporting

the adjudicator found that BoI had made some minor administrative errors in relation to the date the funds would be debited from the mortgage accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1922425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.