Firstplus Financial Group Plc

Financial Ombudsman decision DRN1919120 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Ms S and Mr T had been in financial difficulties for some timeTreatment in financial difficulty

Firstplus Financial Group plc didn’t reply to communications about their secured loan, didn’t give them information they had asked for and delayed in resolving their situationMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1919120.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.