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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN1918972 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B is unhappy with the charges applied by The Royal Bank of Scotland Plc (RBS) to a business banking account (BBA).Charges and fees

Mr B is also unhappy with the way it dealt with his instructions to change the standing order for this account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1918972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.