Ulster Bank Ltd

Financial Ombudsman decision DRN1915171 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Thu Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

the bank wrongly said the loans were in default when they were notMortgage administration

L also says that the bank wrongly said the loans were in default when they were not, and that as a result L, being under duress, incurred substantial costs while raising money to repay the loan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1915171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.