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Creation Financial Services Limited

Financial Ombudsman decision DRN1912831 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

declined transactions on a credit card facilityCard dispute or chargeback

Creation could have done more to support Mr and Mrs A when they were experiencing the problems with their cards being declinedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1912831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.