Lloyds Bank PLC

Financial Ombudsman decision DRN1904417 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs M complain that Lloyds Bank PLC acted unfairly and unreasonably by losing the land certificate for their property and how it’s dealt with them.Mortgage administration

Lloyds apologised for any confusion caused by misunderstanding what Mr and Mrs M were looking for (it originally thought they wanted the deeds) and poor service and paid £100 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1904417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.