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Countrywide Principal Services Limited
Financial Ombudsman decision DRN1898257 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs L complain that having used Countrywide because it had access to exclusive mortgage deals, they then discovered that they could have obtained the same mortgage directly from the lender. Mr and Mrs L also complain that their mortgage was poorer value than another of the lender’s products.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1898257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.