Barclays Bank UK PLC

Financial Ombudsman decision DRN1896345 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

The bank carried out a review and in January 2017 gave Mr R notice it was closing all his accounts with immediate effect.Account closed or refused

Mr R complains that Barclays Bank UK PLC wrongly recorded adverse information about him with a fraud prevention agency (FPA).Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1896345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.