HSBC Bank plc

Financial Ombudsman decision DRN1896237 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

He says the charges and interest which have been applied to the account are excessive.Charges and fees

Mr M complains that HSBC Bank Plc did not set up a direct debit from his personal account to pay off the debt on his business account as he asked it to do.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1896237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.