Barclays Bank UK PLC

Financial Ombudsman decision DRN1895288 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss P complains that Barclays Bank UK PLC applied an unfair early repayment charge (ERC) when she repaid her mortgage.Charges and fees

She also says that Barclays provided a poor service when she spoke to it about the ERC.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1895288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.