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Total Mortgage Network Limited
Financial Ombudsman decision DRN1892908 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£280redress stated in the decision
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complain that Total Mortgage Network Limited has not kept to its agreement to provide mortgage advice over the life of their mortgageMortgage administration
Total Mortgage Network has accepted it has not provided a good serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1892908.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.