Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1892141 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
the proceeds from a loan that he says he did not take out were paid out from his account without his authorityUnauthorised transaction
Mr G complains about activity on his account with Lloyds TSB Bank Plc that he says the bank should not have allowed. Mr G is unhappy that the bank provided internet banking arrangements when he did not apply for themIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1892141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.