National Westminster Bank Plc

Financial Ombudsman decision DRN1891410 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs L complains that National Westminster Bank Plc (“NatWest”) has not treated her fairly, in that it will not refund unauthorised direct debits payments taken from her accounts.Unauthorised transaction

Mrs L does not agree, saying that the transactions took place when she was going through an extremely difficult time in her life, and that she would not have been able to scrutinise her bank accounts and query anything unusual because of the other difficulties she was dealing with at the time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1891410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.