TSB Bank plc

Financial Ombudsman decision DRN1890468 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M is unhappy about TSB Bank plc’s handling of his cash ISA. Specifically, he wasn’t told that his fixed rate ISA had matured, and so he lost the chance to invest at a better rate.Mortgage administration

The bank accepted it had made an error. It identified that it had changed Mr M’s address to that of one its branches, so he didn’t get any letters about the account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1890468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.