HSBC Bank plc

Financial Ombudsman decision DRN1887304 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains that HSBC Bank plc will not refund to him the money that was paid from his account but which he says he did not spend or authorise.Unauthorised transaction

He also complains about the customer service that he has received from HSBC.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1887304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.