Nationwide Building Society

Financial Ombudsman decision DRN1879719 Upheld

Upheldoutcome, as published by the Ombudsman

£469redress stated in the decision

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Nationwide, using the rules of card scheme, asked for the money back.Card dispute or chargeback

This has meant Mr and Mrs J’s complaint has been delayed further.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1879719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.