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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN1878404 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr S complains that Clydesdale Financial Services Limited imposed an unfair charge for damage to a car he returned.Charges and fees

I note Mr S is unhappy with the bank’s complaints handling, but I don’t consider it acted unreasonably and so I cannot uphold this element of his complaint either.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1878404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.