Lloyds Bank PLC

Financial Ombudsman decision DRN1876277 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

However, as offered and if not done so already, Lloyds Bank PLC should refund the monthly account fees it has charged for the Platinum account since November 2015 until October 2016.Charges and fees

Mr and Mrs C have complained that Lloyds Bank PLC (“Lloyds”) mis-sold a Platinum packaged bank account to them in 2001.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1876277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.