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Which? Financial Services Limited

Financial Ombudsman decision DRN1872731 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms W complains that Which? Financial Services Limited gave her poor advice and delayed her remortgage.Mortgage administration

I think Which hasn’t given Ms W the customer service it should’ve, and hasn’t treated her fairly or reasonably.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1872731.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.