National Westminster Bank Plc

Financial Ombudsman decision DRN1871230 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr A complains that National Westminster Bank Plc closed his accounts without notifying him.Account closed or refused

He says that NatWest has not provided him with a clear answer to his question about the profit it made on his accounts while they were blocked and complains that he was required to provide certified identification documents to reclaim his money.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1871230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.