Erudio Student Loans Limited

Financial Ombudsman decision DRN1870309 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr B has complained Erudio Student Loans Limited didn’t deal with his deferral request properly and then pressured him to pay off his arrears.Treatment in financial difficulty

This is because of the problems they’ve caused him with how his accounts have been administered.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1870309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.