Lloyds Bank PLC

Financial Ombudsman decision DRN1869627 Not upheld

Not upheldoutcome, as published by the Ombudsman

£274redress stated in the decision

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He says the bank didn’t treat him fairly during a period of financial hardship.Treatment in financial difficulty

Mr H complains about charges made by Lloyds Bank PLC in relation to his current account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1869627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.