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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN1865868 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove the note about the late payment from Mr B’s credit fileCredit file reporting

Mr B suffered distress and inconvenience by having to write to it on several occasions, and yet he received no responseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1865868.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.